Privacy Policy

Last Updated: 29 January 2026

This Privacy Policy explains how personal information is collected, used, and protected when you visit or interact with vanessa.com.my.

The website vanessa.com.my is owned and operated by Cognitoz I.T Training Sdn. Bhd., a registered company in Malaysia.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Purpose of This Website

  • Share information about Vanessa and her journey
  • Introduce the ixvena digital application
  • Allow users to register interest, receive updates, and be notified about product launches, early access, and related communications

This website does not provide medical advice, diagnosis, or treatment.

2. Information We Collect

We collect only the information that you voluntarily provide to us through forms on this website.

This may include:

  • Your name
  • Your email address
  • Your phone number (including WhatsApp number)

We do not collect sensitive personal data, health records, payment information, or biometric data through this website.

3. How We Use Your Information

The information collected is used strictly for the following purposes:

  • To communicate with you about ixvena
  • To notify you about product launches, early access, and updates
  • To respond to inquiries or requests you submit
  • To provide relevant information you have requested

Your personal information is not sold, rented, or traded to third parties.

4. Legal Basis for Processing (GDPR Transparency)

For users located in the European Union or European Economic Area (EEA), we process your personal data based on:

  • Your consent when you submit your information
  • Our legitimate interest in communicating with users who have requested information about ixvena

You may withdraw your consent at any time by contacting us.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the communication purposes stated in this policy, or as required by applicable laws.

You may request deletion of your data at any time.

6. Data Protection and Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Third-Party Services

We may use trusted third-party services for:

  • Email communications
  • Website hosting
  • Analytics (in aggregated or anonymized form)

These services are used strictly to support website functionality and communication and are required to handle data responsibly.

8. Cookies and Tracking

This website may use basic cookies or similar technologies to improve user experience and analyze website performance.

You may disable cookies through your browser settings. Doing so may affect certain website features.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for communications

To exercise these rights, please contact us using the details below.

10. International Visitors

This website is operated from Malaysia. If you are accessing this site from outside Malaysia, you acknowledge that your information may be transferred to and processed in Malaysia, subject to applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this page periodically.

12. Contact Information

If you have questions about this Privacy Policy or how your data is handled, you may contact us at:

Cognitoz I.T Training Sdn. Bhd.
Malaysia
Email: support@cognitoz.com